OverDrive support form

Tell us about an issue you're having with the OverDrive download/streaming service.

Describe your difficulty using OverDrive. Please provide as much step-by-step detail as possible for a better, faster answer. Some cases may require telephone support; you may call 865-215-8700 during open hours for help.

FAQ

How do I download an OverDrive ebook or audiobook to a tablet or smartphone?

Begin by reading the OverDrive Help information specific to the computer or device you'll be using.

Tablets and smartphones

These are non-Kindle mobile multi-use devices, not dedicated ereaders.

You have three options. You can install the OverDrive app, install the Libby app, or simply read or listen in a browser directly from our Overdrive partner website. (Okay, technically you also have a fourth option of using the Kindle app for Kindle-compatible ebooks, but since that's not everything, we suggest using one of the first three options.)

Assuming you have installed the OverDrive app:

  1. Open the OverDrive app and follow the prompts to sign in. See "Which library sign-in option is best for me?" about how to do this. 
  2. Use "add a library" and search by zip code to find Knox County Public Library, then add the library and connect to the library.
  3. Sign in on the website with your library card number and PIN. Search or browse, and borrow.
  4. Go to your Loans page and add the item to the app. Select ebooks in the EPUB format.
  5. Use the "Bookshelf" command in the app's home menu (the hamburger icon in the upper left) to find the book, complete the download, and begin reading or listening.

Steps 1 and 2 are first-time setup. Afterwards, you just open the app and tap "Add a title", then follow steps 3 through 5.

How do I download an OverDrive ebook to a Kindle?

Begin by reading the OverDrive Help information specific to the computer or device you'll be using.

Ebooks for Kindle

Kindle, other than Fire:

Unless you have a Kindle Fire, you will use a Web browser (such as Internet Explorer, Firefox, Chrome, Safari) on a computer for checking out a library ebook from OverDrive. You may use a library computer for checking out ebooks. Getting the ebook for Kindle sends you to Amazon.com, where you sign in to your Amazon account and click a button to deliver the ebook to your device. Then you sync your Kindle reader on a Wi-Fi network (not a mobile network) to receive the book.

USB transfer:

If you don't have Wi-Fi, you might have to download the book to a computer and transfer it to a Kindle with a USB connection.

Kindle Fire:

You don't need a computer. Just go in a Web browser (Silk, or another browser of your choice) to our OverDrive catalog and check out a book. In the download step, select the Kindle format, then follow the on-screen prompts through the Amazon.com website to deliver the ebook to your Kindle. Then check your home screen to find the book.

Kindle Fire users can get the OverDrive app or the Libby app in the Amazon app store for use with the EPUB (and MP3 audiobook) format.

Kindle app on a non-Kindle device

We recommend the OverDrive app or Libby app instead, but if you choose to use a Kindle app, use a Web browser to check out a library ebook from OverDrive. In the download step, select the Kindle format, sign in to your Amazon account, and deliver the ebook to your registered device. Then sync your Kindle app to receive the book.

How do I download an OverDrive ebook to an ereader that isn't a Kindle?

Begin by reading the OverDrive Help information specific to the device you'll be using. If you are having issues, check this article.

Setup:

Very important: Do not download a library ebook to ADE software without authorizing the software first.

Download:

  1. sign in to your library account on the OverDrive site
  2. search or browse for ebooks
  3. borrow, visit your Loans page, and download the EPUB format
  4. open it in the Adobe Digital Editions software

Transfer:

  1. connect your ereader to your computer with the USB cable
  2. if you get a prompt to authorize your device, do so
  3. in Library View, drag the book icon on the right to the ereader icon on the left
  4. safely disconnect your device
  5. find the ebook on your device

Exceptions:

See these transfer instructions specific to the NOOK GlowLight Plus. If you get errors, please contact Barnes and Noble for help.

If you wish to use a computer to transfer books to any model of Sony Reader, please install and use the Sony Reader Library software following the instructions in your user guide.

How do I renew a downloadable?

Renewing on OverDrive is through a "Request again" link that appears on your OverDrive Loans page three days before a loan's expiration, if there is no one waiting for the title. Read more