Temporary adjustments for COVID-19
Some adjustments to the following policies are in place; please see "Phased reopening plan."
Loan period and overdue fines
Most items are checked out for 21 days. All material except vinyl records may be returned to any Knox County Public Library location. Bookdrops are available for after hour returns, but some non-book items should not be placed in bookdrops because they will be damaged. There is an overdue charge of 10 cents a day per item for the first week and 20 cents a day per item following that except for videos and Launchpads which incur an overdue charge of $1.00 per day per item. The maximum fine for overdue books, CDs, vinyl records, and videos is $5.00 per item. There is a maximum fine of $10.00 per item for Playaway Views and Launchpads.
Video loan period
Blu-rays, DVDs, and videotapes are loaned free of charge for 7 days.
Due to their fragile nature, vinyl records must be checked out and returned to the circulation desk at Lawson McGhee Library. Vinyl records are loaned free of charge for 21 days and may not be placed on hold or renewed.
Library materials may be renewed three times after checkout, except for materials on hold and vinyl records. It is not necessary to bring materials in for renewal. Materials can be renewed by telephone during open library hours, or online at any time. A valid library card number must be provided for both telephone and online renewals. State confidentiality laws require that a library card number must be presented in order to access patron information by telephone or online.
Lost or damaged items
The library does not accept replacement copies for lost or damaged material. The replacement price plus a processing fee is charged for a lost or damaged item.
Unique Management Services, Inc. & long overdue items
All accounts more than 45 days past due are turned over to Unique Management Services who begin a gentle campaign of letters and phone calls. If the account is not resolved at that time, the company will begin secondary-placement services, which include extensive skip-tracing to find patrons who have moved. If the account is still not resolved after 120 days, the amount may be noted on their credit report as a last resort. Unique Management Services, Inc. of Jeffersonville, Indiana works with over 600 libraries in 40 states.