For library accounts (library card, PIN, fines, renewals):

• Call (865) 215-8751
• Reset your PIN here.
• Knox County residents may apply for a Digital Access Cardfor a limited time.

For general information or research:

• View frequently asked questions
• Call (865) 215-8700. We will take up to three questions in one call or chat.
• Chat:
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• Text (865) 240-2575
• Use the email form below for an answer within 1–2 business days
• We're in the Ask a Librarian app
• For more in-depth help, request an online or telephone consultation.

For other departments:

• OverDrive support form
• Local and family history
• Sights and Sounds for streaming media support, music, movies: call (865) 215-8714

Email your question

Please only one question per form submission, because each question is routed to the best department to answer.