Computers and Internet
Public access computers
The Library provides computers with Internet access and Microsoft Office at all of its locations for public use (read the policy). One session per day of up to one hour is available to Library members in good standing. Nonresidents with identification can apply for a temporary computer card once every 12 months; the card is good for 30 days.
You may print from the library's computers for 15 cents per page in black and white or 25 cents per page in color. Duplex (front and back) printing is not supported.
If you need to save a document, we suggest you use online storage or bring in a plug-and-play USB flash drive. Any devices that need to write to the computer's hard drive will not function.
You may call ahead to reserve a computer by supplying your library card number and PIN.
Some of the Library's computing services are supported through Library Services and Technology grants.
Wireless Internet access (Wi-Fi)
Wireless Internet access for properly equipped laptops, tablets, and other devices is available at all of our locations.
- This network access is not secure. Use at your own risk.
- The library does not offer outgoing SMTP service but you may use a Web-based e-mail account.
- You cannot print directly from your device to our printers, but you can save to a flash drive or online file storage and then use a library computer to print.
- The library assumes no responsibility for your personal hardware, software, or data as a result of using the library network, of using a public access computer, or of receiving assistance from library staff.
- Library network users are subject to applicable restrictions under the Public Access Computer Policy. You may need to open a browser to https://www.knoxlib.org and accept the policy before apps are able to use the Wi-Fi.
Is there a scanner?
Use of the scanner and Memory Lab is suspended indefinitely due to COVID-19.
There's a self-service scanner at Lawson McGhee Library optimized for scanning library reference materials, but you can also scan personal documents and photographs. Output your scans to a USB drive, Google Drive, email address, or to a mobile device via QR code. File types include quick PDF, searchable PDF, jpeg, RTF (editable text), and MP3. Scan a text document and output to MP3 to listen to the text read aloud using synthesized text-to-speech.
There's better scanning for documents, photos and other media in the Memory Lab. Reservations are required.
What software is available on public computers?
Due to their high-touch nature, public computers are not available until further notice (COVID-19). Each library location is equipped with Wi-Fi for personal devices.
Our computers run Windows 10 with the Edge and Chrome web browsers. Applications include:
- Office 2016: Word, Excel, PowerPoint, Publisher
- Gimp 2
- Paint 3D