Computers and Internet
Temporary measures due to COVID-19
No public computers will be available until further notice.
Public access computers
The Library provides computers with Internet access and Microsoft Office at all of its locations for public use (read the policy). Three sessions per day of up to one hour each are available to Library members in good standing. Nonresidents with identification can apply for a temporary computer card once every 12 months; the card is good for 30 days. Fifteen-minute sessions are available at all locations on designated Express computers.
You may print from the library's computers for 15 cents per page in black and white or 25 cents per page in color. Duplex (front and back) printing is not supported.
If you need to save a document, we suggest you use online storage or bring in a plug-and-play USB flash drive. Any devices that need to write to the computer's hard drive will not function.
You may call ahead at (865) 215-8700 to reserve a computer at Lawson McGhee Library by supplying your library card number and PIN; branch library computers are not reserved by telephone.
Some of the Library's computing services are supported through Library Services and Technology grants.
Wireless Internet access (Wi-Fi)
Wireless Internet access for properly equipped laptops, tablets, and other devices is available at all of our locations.
- This network access is not secure. Use at your own risk.
- The library does not offer outgoing SMTP service but you may use a Web-based e-mail account.
- You cannot print directly from your device to our printers, but you can save to a flash drive or online file storage and then use a library computer to print.
- The library assumes no responsibility for your personal hardware, software, or data as a result of using the library network, of using a public access computer, or of receiving assistance from library staff.
- Library network users are subject to applicable restrictions under the Public Access Computer Policy. You may need to open a browser to https://www.knoxlib.org and accept the policy before apps are able to use the Wi-Fi.
Is there a scanner?
There's a self-service scanner at Lawson McGhee Library optimized for scanning documents, but you can also scan photographs. Output your scans to a USB drive, Google Drive, email address, or to a mobile device via QR code. File types include quick PDF, searchable PDF, jpeg, RTF (editable text), and MP3. Scan a text document and output to MP3 to listen to the text read aloud using synthesized text-to-speech.
There's also scanning for documents, photos and other media in the Memory Lab. Reservations are required.
What software is available on public computers?
Our computers run Windows 10 with the Edge and Chrome web browsers. Applications include:
- Office 2016: Word, Excel, PowerPoint, Publisher
- Gimp 2
- Paint 3D