My library account
About your library card
How do I get a library card?
Complete a library card application and bring it to Lawson McGhee Library or any branch library with name and address verification.
Do library cards expire?
Library cards do have an expiration date. If you receive a message that your card is expiring soon or has expired, contact us at (865) 215-8751 or visit us at any of our locations. We will need your library card number to update your account.
(Patrons that receive email notifications will receive a notice by email 30 days before the expiration of the library card. There is no other method of notification prior to expiration.)
If you have an Out-of-county card, you may send a check for the $40.00 annual Out-of-county fee—along with your library card number—to:
Lawson McGhee Library
ATTN: Circulation Department
500 W. Church Ave.
Knoxville, TN 37902
How do I replace my library card?
If your library card is lost or stolen, please report the loss immediately by calling the library at (865) 215-8751. You are responsible for all materials charged to your card prior to submitting a report.
Obtain a replacement card at any library location. Identification is required, and a $1 fee will apply.
What is a PIN?
The PIN (personal identification number) is your password to keep your library account secure. You can get a PIN by bringing your library card to the Lawson McGhee Library or a branch library (excluding McClung), or you can call (865) 215-8751 to get a PIN over the phone. Have your library card number available.
How do I reset my PIN?
Go here to reset your PIN (upper right corner). If you have set an email address in your library account, you will receive PIN reset link in an email message. If you do not receive the email, please call (865) 215-8751. You will be asked several questions to verify your identity before we can make an account change.
The PIN reset will take effect for OverDrive, Kanopy, Lynda.com and Tutor.com. It will also take effect for remote database access. It will have no effect on accounts registered with a username/password on third-party services such as ILLiad, RBdigital, Career Transitions.
You will have to change your PIN in the Hoopla app for your PIN reset to take effect for Hoopla. Contact the Sights & Sounds department at (865) 215-8714 for more information.
How long may I keep items I check out?
Most items are loaned for 21 days. Videotapes, DVDs, Playaways and Launchpads are loaned for 7 days.
How do I renew items I have checked out?
Items may be renewed three times except for materials on hold. It is not necessary to bring materials in for renewal.
You can request renewals by telephone during open library hours. Due to state confidentiality laws, you must provide your library card number for service by telephone.
To renew items online:
- sign in to your account
- click Review My Account
- use the checkboxes to select items
- click Renew Selected Items below the list
What am I charged for overdue items?
Can I pay my fine with a credit card?
VISA, MasterCard, Discover, and American Express cards are accepted, but not gift cards. A 2.32% fee will be charged by the electronic processing company for each transaction; this fee does not go to the library or Knox County.
Payments using credit/debit cards will not be accepted over the phone or online. Payments must be made in person.
How do I change the way I get library notices?
We send notices by mail or email. In addition, you can request pickup notification by text message to a telephone number.
You can set up or change your email address in your online account. You can also call a library and request the change; have your library card number handy.
- The only way to get a notice that your account is about to expire is to use email notification.
- The only way to get a notice that materials are due soon is to use email notification. The message will disclose your library card number and the titles.
- Text messages are sent only to notify that you have materials to pick up. The message does not say what the items are. It is generated within 2 hours after an item becomes available for you.
- If you pick up your items the same day you receive a text message, the system will not send the email or mail notice on those items. This is because those notices are generated the next day, at which time they are no longer waiting for pickup.
- If email notification is not configured for your account, we will mail notices for item pickup and 14 day overdues.
- If email notification is configured for your account, we will mail a notice for 14 day overdues.
For notices from one of our third-party services (such as OverDrive for ebooks or ILLiad for interlibrary loans), you'll need to sign in to the third-party site to change your email address.
Must I return items to the same place I borrowed them?
All material may be returned to any Knox County Public Library location. Bookdrops are available for after hour returns, but some non-book items should not be returned via bookdrop because they may be damaged.