Loan period and overdue fines
Most items are checked out for 21 days. All material may be returned to any Knox County Public Library location. Bookdrops are available for after hour returns, but some non-book items should not be placed in bookdrops or they will be damaged. There is an overdue charge of 10 cents a day for the first week and 20 cents a day following that except for videos, DVDs and Launchpads which incur an overdue charge of $1.00 per day. The maximum fine for overdue books and DVDs is $5.00. There is a maximum fine of $10.00 for Playaway Views and Launchpads.
Video loan period
Videotapes and DVDs are loaned free of charge for 7 days.
Library materials may be renewed three times after checkout, except for materials on hold. It is not necessary to bring materials in for renewal. Materials can be renewed by telephone during open library hours, or on-line at any time. A valid library card number must be provided for both telephone and on-line renewals. State confidentiality laws require that a library card number must be presented in order to access patron information by telephone or on-line.
Unique Management Services, Inc. & long overdue items
All accounts more than 45 days past due are turned over to Unique Management Services who begin a gentle campaign of letters and phone calls. If the account is not resolved at that time, the company will begin secondary-placement services, which include extensive skip-tracing to find patrons who have moved. If the account is still not resolved after 120 days, the amount may be noted on their credit report as a last resort. Unique Management Services, Inc. of Jeffersonville, Indiana works with over 600 libraries in 40 states.